How to activate the VPN app

Occasionally, when you try to activate your ExpressVPN account, you may receive the following message:

Sorry, we ran into an error trying to configure your account on this computer.

Please try the following troubleshooting steps:

  • Important: Make sure you have the correct date and time set on your computer.

For Windows, please do the following:

  • Disable your antivirus and firewall before activating, including Windows Defender.

  • Pause Kaspersky antivirus if you are using it.

  • Restart your computer and then try again to activate the account.

For Mac OS, do the following:

  1. Open a Terminal console (Applications > Utilities > Terminal).

  2. Run the following command (copy and paste from sudo to ExpressVPN/): sudo chown [username] ~/Library/Application\ Support/ExpressVPN/ where [username] is your username on the Mac.

  3. When prompted for your admin/sudo password, enter your login password to the computer (you won't see anything while typing, but it's there).

  4. When the command is executed with no errors, close the Terminal.

  5. Start ExpressVPN and try again to activate the account.