Unable to Connect
If the ExpressVPN application is running properly, but cannot connect to our VPN gateway, ExpressVPN displays the following message:
Follow these troubleshooting steps. After each step, check if the problem is resolved.
- Make sure your internet connection is active. You can test this by trying to connect to non-blocked sites, without the VPN.
- Try connecting to another ExpressVPN Location.
By default, ExpressVPN uses the UDP protocol, which is blocked in some countries, especially in the Midlle East. Try using TCP instead. To change to TCP:
In ExpressVPN, click Options:
Select TCP, and click Back To Locations List:
- In ExpressVPN, click Options:
Note: You may also try switching to L2TP/IPSec and SSTP protocol if you're unable to connect to TCP.
If that didn't resolve the problem, the VPN connection might be blocked by a firewall, antivirus, or anti-spyware program. To test this, disable these programs and see if that solves the problem. If it does, do one of the following:
- If you know how to configure the blocking program, configure it to allow ExpressVPN. Depending on the program, you may need to change the security level from High to Medium, grant an exception to ExpressVPN or to UDP ports 1194-1204, or Trust ExpressVPN.
- If you are able to re-install the blocking program, installing it after ExpressVPN is already installed should get the blocking program to allow Express VPN. Do the following:
- Uninstall ExpressVPN.
- Uninstall the blocking program.
- Install ExpressVPN.
- Install the blocking program.
Other possible causes should have been recorded in the ExpressVPN log file. To access the log file, click Save Log:
Save the log file, and send it to us.
I'm tech-savvy, show me what the error messages mean