Missing server list - Windows

If the ExpressVPN for Windows application is missing the list of our server locations, follow the instructions below to fix it. There's also a Mac OS solution.

  1. Close or quit ExpressVPN if it's open.

  2. Open My Computer and browse to this directory:

    • On Vista or Windows 7:
      C:\Users\\AppData\Roaming\ExpressVPN\elc.dat

    • On Windows XP:
      C:\Documents and Settings\\Application Data\ExpressVPN\elc.dat

  3. Inside the ExpressVPN folder, please delete the file named: "elc" or "elc.dat"

  4. Re-launch ExpressVPN and wait for the server list to get updated.

If the server list still won't load correctly (even after deleting the elc file), please delete all the contents of the ExpressVPN folder, then re-launch ExpressVPN and try activating the software anew.

NOTE: The AppData or Application Data folder is hidden by default.

If you can't find the folder, then do the following first to unhide your hidden folders:

How to show the AppData or Application Data folder on Windows 7 or Vista:

  1. Click the Start button, type in (without the quotes) "Folder Options" on the Search programs and files box and hit Enter. The Folder Options window should appear.

  2. Click the View tab, and under Advance Settings, Click Show hidden files, folders and drives.

  3. Click Apply and OK to save the settings.

  4. Try locating the AppData or Application Data folder again under your user account folder.

How to show the AppData or Application Data folder on Windows XP:

  1. Open My Computer.

  2. Under the menu options, click on Tools

  3. Click Folder Options...

  4. Under Folder Options, click on the View tab.

  5. Under Advanced Settings: find the Hidden files and folders option.

  6. Select Show hidden files and folders and click OK.

  7. Try locating the AppData or Application Data folder again under your user account folder.